Xert's technical support group is staffed by highly qualified technical support engineers ready to solve your installation, usage, and maintenance issues. Our support programs and escalation methods are designed to provide you with the access to technical support you require to keep our products and your team running at maximum productivity.
Our support engineering team members are highly trained software industry professionals with strong interpersonal skills and extensive experience working with the Xert system and related applications. They have direct access to the Xert engineering department, so they can quickly resolve your complex technical issues.
Customer support engineers often serve as liaisons between users, developers, and sales and marketing specialists. Xert relies on this flow of communication to better understand your needs and market dynamics, and to ensure that future product releases are responsive to your real-world issues.
Xert Support Portal
The Xert Support Portal offers 24-hour self-service support through the Web. Our customers and partners can:
Contact Xert Customer Support
|Search our knowledgebase collection of known product issues.|
|View up-to-date product FAQs.|
|Review solutions profiles.|
|Open, edit, and close cases online.|
In addition to the web-based self-service support provided by the Xert, our customer support is available through a number of channels:
The Americas: 1.866.966.XERT (8 AM to 6 PM EST)